Draft for review. These words are not final yet and don't apply until an effective date is set below.
Refunds
The short version
You can stop your plan any time. It keeps working until the end of the month you paid for.
If we charged you by mistake, or twice, we give the money back.
For anything else, ask us and we'll look at it fairly.
Refunds go back to the card or account you paid with.
Stopping your plan
Stop your plan any time from My account. You won't be charged again. Your plan keeps working until the end of the month you paid for. After that, your campaigns are kept for 120 days in case you come back.
When you can get money back
- A new plan you haven't used: {{CHECK: refund window for an unused new plan, for example 14 days, set by the owner}}
- Charged by mistake, or charged twice: we refund it.
- DMbot didn't work for a long time because of a problem on our side: ask us, and we'll look at it. {{CHECK: owner's rule for outages}}
- Extra hours you've already used can't be refunded.{{CHECK: owner's rule, for used and unused extra hours}}
{{CHECK: legal withdrawal rights for people in the EU and UK (usually 14 days for digital services), and how the payment company applies them}}
How to ask
Write to {{CONTACT EMAIL}} from the email on your account, and say what happened. We answer within {{CHECK: 5}} working days. Refunds are made by {{PAYMENT PROVIDER: Paddle or Lemon Squeezy, once the owner chooses}} to the card or account you paid with, and can take a few days to show.